Online Services

Online Services

Connect to your GP services online and save time. Quick, easy and secure.

NHS App

Try the NHS App. If you’re a patient at our practice you can now use the new NHS App, a simple and secure way to access a range of NHS services on your smartphone or tablet. You can use the NHS App to get health advice, order repeat prescriptions, manage your hospital referrals, view your GP health record and more. If you already use Patient Access you can continue to use it but you can use the NHS App as well. For more information go to www.nhs.uk/nhsapp.

What the NHS App does

  • get advice about coronavirus – get information about coronavirus and find out what to do if you think you have it.
  • order repeat prescriptions – see your available medicines, request a new repeat prescription and choose a pharmacy for your prescriptions to be sent to.
  • book appointments – search for, book and cancel appointments at your GP surgery, and see details of your upcoming and past appointments.
  • check your symptoms – search trusted NHS information and advice on hundreds of conditions and treatments, and get instant advice or medical help near you.
  • register your organ donation decision – choose to donate some or all of your organs and check your registered decision.
  • find out how the NHS uses your data – choose if data from your health records is shared for research and planning.
  • view parts of your GP record – including information about medication, allergies, vaccinations, previous illnesses and test results.
Quote / Testimonial:

If you’re a patient at our practice you can use the new NHS App, a simple and secure way to access a range of NHS services on your smartphone or tablet.

For more information go to www.nhs.uk/nhsapp.

Get Started

Login Register

Get the app

Non-urgent advice: Having Problems?

Online Services @ NHS.UK

NHS App Help and Support

Download the NHS App

You can still contact the practice by phone or in person, this is just another option, which other patients have found is more convenient and saves them time. More information including “how to” leaflets and videos of patients and why they are using GP online services are available at www.nhs.uk/gponlineservices

Access NHS APP Services Online, with your web browser!

Patient Services

Online services allow you to:

  • book, check or cancel appointments with a GP, nurse or other healthcare professional 
  • order repeat prescriptions
  • see parts of your health record, including information about medicines, vaccinations and test results
  • see communications between your GP surgery and other services, such as hospitals

How to register for Online Services

If you have not used our online services before you will need to:

  • Contact the surgery by phone or in person, or use the form below
  • Verify your identity
  • Secure a username and password
  • Enter Patient Services and enter your registration details exactly as shown on the form.
  • After registering, log on with your username and password.

Request Online Access

You are able to request prescriptions, book and cancel appointments using the online services. You are also able to view your medical records online using the same system.

If you wish to request online access please read the below information then print and complete the request form; once completed please return to reception.

Being able to see your record online may help you to manage your medical conditions. It also means that you can even access your records from anywhere in the world, should you require medical treatment on holiday.

You will be given login details, so you will need to think of a password which is unique to you. This will ensure that only you are able to access your record – unless you choose to share your details with a family member or carer.

It will be your responsibility to keep your login details and password safe and secure. If you know or suspect that your record has been accessed by someone that you have not agreed should see it, then you should change your password immediately. If you can’t do this for some reason, we recommend that you contact the practice so that we can remove online access until you are able to reset your password.

If you print out any information from your record, it is also your responsibility to keep this secure. If you are at all worried about keeping printed copies safe, we recommend that you do not make copies at all.

At present this service is only available to patients who are aged 18 and over.

The practice has the right to remove online access to services for anyone who doesn’t use them responsibly.
Before you apply for online access to your record, there are some other things to consider.
Although the chances of any of these things happening are very small, you will be asked that you have read and understood the following before you are given login details.

Forgotten History
There may be something you have forgotten about in your record that you might find upsetting.

Abnormal Results or Bad News
If we have given you access to test results or letters, you may see something that you find upsetting to you. This may occur before you have spoken to your doctor or while the surgery is closed and you cannot contact us.

Choosing to Share Your Information with Someone
It’s up to you whether or not you share your information with others – perhaps family members or carers. It’s your choice, but also your responsibility to keep the information safe and secure.

Coercion
If you think you may be pressured into revealing details from your patient record to someone else against your will, it is best that you do not register for access at this time.

Misunderstood Information
Your medical record is designed to be used by clinical professionals to ensure that you receive the best possible care. Some of the information within your medical record may be highly technical, written by specialists and not easily understood. If you require further clarification, please contact the surgery for a clearer explanation.

Information About Someone Else
If you spot something in the record that is not about you or notice any other errors, please log out of the system immediately and contact the practice as soon as possible.